FAQ

Every Ivanna woman is unique and special to our brand. With this in mind, we have come up with some frequently asked questions to help make your shopping experience remarkable.

  1. Where is Ivanna Fashion House based?

We are located in Regina, Saskatchewan

  1. Where are your products shipped from?

Currently, all our products are shipped out of Regina, Saskatchewan.

  1. Can you ship internationally or process international credit cards?

At this time, we do not offer international shipping and cannot accept credit cards from outside of Canada.

  1. How can I pay for my order?

Ivanna Fashion House currently accepts Visa, MasterCard, Discover, and American Express.

  1. How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days.

  1. Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our return policy and make a new purchase for the item or items you want through our site.

  1. How do I return my order?

Returns are accepted for all items within 15 days of purchase. Please visit our return page to initiate the returns process.