Thank you for shopping at Ivanna Fashion House. We pride ourselves on providing our customers with the best customer service and support we can.
Ivanna Fashion House’s policy is to issue a refund for merchandise returned in original, unused condition within 15 days of your shipment confirmation. Items must be unworn, and tags must be attached. Clearance and final sale items are not eligible for a return, refund or credit.
If returning defective merchandise, please use a piece of tape to indicate the location of the flaw.
RETURN PROCESSING FEE
All returned or refused shipments are subject to outbound freight charges and return freight charges. A flat rate of $ 7.00 CAD will be charged to the customer’s original form of payment for shipping & handling once the return is processed.